Woman standing behind a counter working in a smoothie shop. The woman is wearing a black apron and is using a Station Duo.

Customers are the lifeblood of your business

Great customer relationships help you grow and expand. Our Customer Engagement solutions will help you nurture these relationships – and the tools come free with your Clover POS.

Engaged customers mean more business

More spendingCustomers engaged with loyalty programs purchase 90% more frequently, spend 60% more per transaction, and are 5x more likely to choose a brand in the future.†
Higher CLV (Customer Lifetime Value)A 5% uptick in customer loyalty can boost profits as much as 95%.† With Clover to help boost loyalty, merchants report a higher customer lifetime value (CLV).
More repeat businessAcquiring new customers is 5 to 25 times more expensive than retaining the ones you have.†
Higher customer return ratesOn average, merchants find 11-20% of first-time customers never return. And, the likelihood they do return drops 50-75% every 30 days.ǂ Clover merchants see a customer return rate of 1.5x more than merchants not using Clover.

Clover POS System Showing how to add a new customer

Customer Engagement made simple

Chat privatelyInvite customers to share their experiences directly from their receipts. Address customer feedback and concerns privately—before they show up on review sites.
Drive traffic and salesDelight your customers with real-time promotions via text, email, or social media. Drive more traffic on slow days. Reach out to customers you haven’t seen in a while.
Show appreciationEncourage repeat business with Clover’s data-tested programs. Rewards comes with a mobile app, so consumers can auto-pay, order ahead, and track reward points.
Grow what you knowCustomers creates customer profiles from credit card sales and keeps contact info and preferences current—automatically.

Discover our Customer Engagement solutions

The rewards program is really popular and is a great way to say thanks for supporting us,” Paugh says. “People use those rewards all the time to redeem $5 off after earning 50 points. And we now have something close to 3,000 people in that rewards program!”